Tested devices, quality, and great prices. SmartProjects is committed to providing you with high-quality products at truly competitive prices.This is possible through thorough testing and data erasure processes. We remove all previous data on each device using an encrypted data erasure process. The devices are then individually tested for a series of automatic and manual checks for aesthetic and functional defects. Our strict grading follows the TradeTrust standard for used and refurbished devices to ensure consistent grading across all our offers. Good deals for the environment. We believe in promoting sustainability by encouraging the reuse of used devices. Our smartphones and consumer electronics all come from a certified mobile phone return system. After thorough testing and examination, a small selection of devices meet our criteria to be offered for sale to the consumer. When possible, we reuse devices through a dedicated reuse process including encrypted data erasure, sanitization, cleaning, and packaging with a charging cable (for refurbished devices only). Some devices may require repairs, such as battery and screen replacements. In such cases, the devices are repaired according to strict standards. Hassle-free 12-month warranty on all products (unless sold "as is"). Orders are shipped on the same day of payment receipt. Over 10,000 products in stock. Comprehensive diagnostics and data erasure. Headquarters: Smart Projects 5 rue Longchamp 06000 Nice France Logistics: R. We accept the following payment methods. Payment is due at the time of order. Et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg.
Et Cie, SCA performs a solvency check before accepting the assignment. We reserve the right to refuse this payment method based on credit check. The prices indicated in the respective offers and shipping fees represent total prices.
Shipping fees are not included in the purchase price. They can be viewed through a corresponding button on our website or in the corresponding offer.
They are separately indicated during the ordering process and are at your expense, unless free delivery has been promised. You must bear the costs incurred for money transfer (bank transfer or exchange fees) in cases where delivery is made to a Member State of the EU but payment has been made outside the European Union.The available payment methods are displayed under a corresponding button on our website or in the corresponding offer. If indicated in the online ordering process, you can also use Apple Pay and/or Google Pay as payment methods. Unless otherwise indicated for individual payment methods, the amounts stated in the concluded contract are immediately due. The majority, but not all, of our devices are sold under the margin VAT scheme for used goods, unless otherwise stated. These sales are subject to Article 50A of the VAT Act 1994 and the VAT (Special Provisions) Order 1995. A VAT margin scheme applies, please refer to the applicable VAT scheme list. Invoices will state the total value including the marginal VAT.
If you are purchasing on behalf of a VAT registered business, please note that there is no VAT to be reclaimed. If you wish to receive an invoice with our VAT information, it can be provided, but please be aware that the VAT value will be zero if the product(s) you purchased were sold under the margin scheme. Making a payment using Buy It Now and Add to Cart. Select the "Buy Now" or "Add to Cart" button on the item page.The next step will display the prompt "Ship to," which will show your previously stored personal information. You can select the payment method below. Alternatively, you can proceed to checkout as a guest by clicking on the corresponding button. In the next step, enter your personal data in the "Ship to" prompt and select the payment method. The order details will then be displayed as an order summary. If you are redirected to the respective instant payment system, make the appropriate selection or enter your data there. Before submitting the order, you have the opportunity to review the details again in the order summary, modify them (also using the "back" function of the web browser) or cancel the order.
By submitting the order via the appropriate button ("Buy," "Pay Now," or a similar designation), you declare your acceptance of the offer in a legally binding manner. This acceptance will mark the conclusion of the contract. Making a payment using bidding.If we have set a minimum price, your bid must meet or exceed that minimum price to be considered. On the next page, you have the opportunity to review your bid again, modify it (also using the "back" function of the web browser) or cancel the bid. By submitting your bid using the "Confirm" button, you declare your acceptance of the offer in a legally binding manner. The contract is concluded under the suspensive condition that your bid is the highest at the end of the bidding period. If another bidder submits a bid that exceeds your maximum bid before the end of the bidding period, your lower bid expires. Making a payment using "Make an Offer". With the "Make an Offer" feature, you have the opportunity to make a counteroffer to the displayed price on the item page. After clicking the "Check Offer" button, you have the opportunity to review your offer again on the next page, modify it (also using the "Edit Offer" feature on the page) or cancel the offer.
By submitting your offer using the "Make an Offer" button, you submit a firm offer to us. Depending on your selection, you are bound to this offer for two days (24 hours). The contract is formed when we accept your price offer within the validity period you specified.Confirmation of your shipping address. Please note that once you have completed the payment process, we will not be able to change or cancel your order. If you wish to change the shipping address, please do so before making the payment, as we cannot modify the address afterwards. We are unable to check your messages on order notes regarding address changes or other information. We regret that we cannot change or modify the address after purchase. However, if this is not possible, it will be your responsibility to arrange for pick-up from the address initially provided by you on your order. If delivery could not be made to the address you entered and the package is returned to us, the item will be held for a period of 30 days. If we cannot establish contact with you within this period, SmartProjects may dispose of the item. The majority of our international delivery methods require a signature upon receipt, so we regret that we cannot ship to a PO box address. You are welcome to repurchase the item with a valid domestic or business address. We do not have access to import duty rates specific to any particular country, and we cannot modify customs or billing information. Customers refusing to pay the corresponding import duties and refusing delivery will not be reimbursed under any circumstances. We advise customers to check prior to purchase, or alternatively, notify us by 3:30 pm (Portugal time) on the day of shipment, and the order can be canceled. If we do not receive a cancellation request by this time, we will not be able to cancel your order. Orders will be shipped within 24 business hours of confirmed payment. Products will be sent via a tracked UPS service, including international orders. Please note that tracking updates may occur on the day of shipment until 7:00 pm.
Estimated delivery dates are subject to the operating conditions of the respective carrier. Next day delivery services are limited to business days and may not necessarily include Saturday or Sunday. Orders shipped on a Friday on a next day service will be delivered on Monday, subject to the above conditions.
In rare cases where an order does not arrive, we adhere to the carrier's terms and can only accept a claim for loss if at least 20 business days (for items posted in Europe) or 25 business days (for items to the rest of the world) have passed since the scheduled delivery date. Any damage or loss must be reported within 24 hours of delivery. Delivery terms, delivery date, and any existing delivery restrictions can be found under a corresponding button or in the corresponding offer.Unless otherwise specified in the respective offer or under the corresponding button, orders are shipped within 24 hours of receipt of payment. All products include a 15-day right of withdrawal (EU buyers only) and a 12-month warranty, unless sold "as is," "for parts," or "defective." If you wish to return your item, you can do so within 15 days of purchase. Please ensure it is still in its original condition as received, otherwise any form of return will be impossible.
Once the item is received and verified, a refund of the purchase price paid will be issued according to the original payment method. All product listings described as "as is," "defective," or "for parts" are untested and may have other unknown internal issues or missing parts and are not eligible for warranty. We guarantee that the products match the specifications in the description, including. Included accessories (as specified in the listing description).
We guarantee that all products are graded and that the product condition will match the grading description as specified in the listing. Functional defects exceeding the specified grade. Aesthetic defects exceeding the specified grade. Only our own information stated on the product listing is deemed accepted as describing the quality and specifications of the item.
Batteries are only covered by a 3-month warranty period due to their rapid wear. All batteries are professionally tested to ensure battery viability is at full operating level before sale. Includes defects not caused by excessive or inappropriate use. Items listed as "For parts," "As is," or "Defective" are considered non-functional and cannot be returned due to aesthetic or functional issues.
These devices may, in some cases, only be suitable for spare parts. Certain issues are not covered by our warranty, including. Returns lost by the carrier without proof of shipment tracking details.
Water damage (including devices classified as water-resistant/waterproof when new). This is due to rubber seals/water resistance deteriorating over time. Excessive, inappropriate, accidental, or deliberate damage.Normal wear and tear of the device or accessories due to excessive use or normal aging, including battery deterioration. Any disassembly, repair, alteration, or modification performed by anyone other than SmartProjects. Missing devices, accessories, or packaging. Locked phones (Apple ID, iCloud, Face ID, passcode protected). Devices without a clear and legible serial number or warranty seal or without proof of purchase.
Devices that have issues that were not reported and continued to be used without reporting the issue to SmartProjects. Please note that we do not cover consequential or incidental damages, including but not limited to loss of use, loss of business, loss of profits, loss of data, costs associated with contracts with third parties, downtime, and time and effort costs.
All defects and issues must be reported to us upon initial discovery of the defect, as continuing to use a defective device may render the device irreparable. In such cases, the warranty will be voided.
The device is still within the warranty period. All security measures have been removed (passwords, Face ID, iCloud, Find My iPhone, KNOX, Google accounts). All personal items have been backed up and removed as device data will be erased upon receipt. All miscellaneous items have been removed (including SIM cards, memory cards, cases, and other accessories). The device and included accessories in the purchase are securely packaged according to the guidelines stated on our website.
You are responsible for the device until we accept delivery of it. Please note that we do not provide any kind of warranty for data loss as all returns will be reset and data erased. We strongly advise you to back up the data on your device before sending it to us. In most cases, we will provide you with a return shipping label. If you are returning the device at your own expense, please send it via a secure, tracked, and insured service.
Please note that the package remains under your responsibility until it is safely received at our premises. Upon receipt of your returned device, we will contact you to confirm receipt of your return. All returned devices go through our comprehensive quality control process, including full aesthetic and functional diagnostics and data erasure.
This is the same process used prior to shipping any unit. Returned devices will be processed within 24-48 hours of receipt, unless further information or clarification is required from the buyer access codes, clarification of return reason, etc.
Our return process is customer-focused, so most returns are approved unless the warranty does not cover the issue (please see exceptions above). While we reserve the final decision, in most situations, we will follow the customer's preference. In the case that a return has been approved and a refund has been agreed upon, a refund of the purchase price paid will be issued according to the original payment method.
In some cases, at the customer's request, we may repair the returned device to send it back to them. If a returned device is deemed uneconomical to repair, a replacement device or refund will be issued. All data on the device will be erased and should be backed up by the buyer beforehand. The warranty period does not reset to zero upon return or repair of the device.
We are not responsible if a device is deemed irreparable and the device's data cannot be recovered. We strive to repair all warranty returns in a reasonable time, but turnaround times vary depending on stock availability and/or spare parts. While we prioritize customer satisfaction, in some cases, a return may prove impossible to accept. Reasons for return refusal include, but are not limited to. Product returned outside of the warranty period.
Issues not covered by the warranty. Repair, alteration, or modification of the device.
Missing proof of purchase, serial number, or warranty seal. In the event that your return is not eligible for a refund, we will contact you to arrange return.
Please note that a return and processing fee of €15.00 is required for return and processing costs. If funds are not received within 30 days, SmartProjects may dispose of your device(s). Some devices may include accessories such as a USB charging cable. If accessories are not returned with the device, we reserve the right to deduct corresponding fees from the refund amount. Each device undergoes thorough testing, exceeding industry standards, before being listed for sale and again before shipping, to provide our buyers with complete peace of mind.We ensure that each warranty return undergoes the same testing process to ensure consistency and enhance the quality we offer to our customers. If, after thorough testing, we find a warranty return to be feasible, the device will be returned to you upon payment of the corresponding fees within the required timeframe. Return processing fees are €10.00 (within Europe; destinations outside Europe may incur additional shipping fees). Please note that under no circumstances will we offer a partial refund upon receipt of a claim filed under the conditions stated above. If you encounter any issues with your order, please contact us so that we can resolve the issue to your complete satisfaction.
If we are unable to reach you regarding additional information we require, or in the case of returns, to obtain the associated return fees, your return will be held by SmartProjects for a period of 30 days. After this period, SmartProjects may dispose of the item, which will no longer be eligible under our return or warranty policy.
Our goal is to ship all orders on the same day of receipt before 4:00 pm (Portugal standard time) (Monday to Friday excluding European holidays). Therefore, if you wish to cancel an order, you must notify us before 3:30 pm (Portugal time) on the day of shipment. To ensure cancellation of your order, we advise you to call directly during business hours. Business hours: 9:00 am - 5:00 pm (Portugal standard time).
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