Our strict grading follows the TradeTrust standard for used and refurbished devices to ensure consistent grading across all our offerings. Good deals for the environment. We believe in promoting sustainability by encouraging the reuse of used devices. Our smartphones and consumer electronics all come from a certified mobile phone return system.After thorough testing and examination, a small selection of devices meets our criteria to be offered for sale to consumers. Whenever possible, we reuse devices through a dedicated refurbishment process that includes: Encrypted data wiping. Packaging with charging cable (for refurbished devices only). Some devices require repairs, including battery and screen replacement. In such cases, the devices are repaired according to strict standards. Hassle-free 12-month warranty on all products (unless sold "as is").
Orders are shipped on the same day of payment receipt. Over 10,000 products in stock. Comprehensive diagnostics and data wiping.
Headquarters: Smart Projects 5 rue Longchamp 06000 Nice France Logistics: R. We accept the following payment methods. Payment is due at the time of order.
Et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg. Et Cie, SCA conducts a solvency check before accepting the transfer using the transmitted data. We reserve the right to refuse this payment method after credit check.
The prices indicated in the respective offers and the shipping costs represent total prices. Shipping costs are not included in the purchase price. They can be viewed via a corresponding button on our website or in the corresponding offer. They are shown separately during the ordering process and are at your expense, unless free delivery has been promised. You are responsible for the costs incurred for money transfer (bank transfer or exchange fees) in cases where delivery is made to a member state of the EU but payment has been made outside the European Union.
The available payment methods are displayed under a corresponding button on our website or in the corresponding offer. If indicated in the online ordering process, you can also use Apple Pay and/or Google Pay as payment methods. Unless otherwise indicated for individual payment methods, the amounts specified in the concluded contract are immediately due. The majority, but not all of our devices, are sold under the margin VAT scheme for used goods, unless otherwise stated.
These sales are subject to Article 50A of the 1994 VAT Act and the 1995 VAT (Special Provisions) Order. A VAT margin scheme applies, please refer to the applicable VAT scheme list. The invoices will indicate the total value including the margin VAT. If you are purchasing on behalf of a VAT-registered business, please note that there is no VAT to be reclaimed.
If you would like an invoice with our VAT information, it can be provided, but please be aware that the VAT value will be zero if the product(s) you purchased were sold under the margin scheme. Making a payment using Buy It Now and Add to Cart.
Select the "Buy Now" or "Add to Cart" button on the item page. The next step will display the query "Ship to," which will display your previously stored personal information. You can select the payment method below. Alternatively, you can place the order as a guest by clicking on the corresponding button.
In the next step, enter your personal data in the query "Ship to" and select the payment method. The order data will then be displayed as an order overview. If you are redirected to the respective instant payment system, make the appropriate selection or enter your data there. Before submitting the order, you have the opportunity to check the details again in the order overview, make changes (also using the "back" function of the internet browser), or cancel the order. By submitting the order via the appropriate button ("Buy," "Pay now," or a similar designation), you declare your legally binding acceptance of the offer.This acceptance will mark the conclusion of the contract. Making a payment using an auction. If we have set a minimum price, your bid must reach this minimum price to be considered.
On the next page, you have the opportunity to check your bid again, make changes (also using the "back" function of the internet browser), or cancel the bid. By submitting your bid using the "Confirm" button, you declare your legally binding acceptance of the offer.
The contract is concluded subject to the suspensive condition that your bid is the highest at the end of the bidding period. If another bidder submits a bid that exceeds your maximum bid before the end of the bidding period, your lower bid will expire. Making a payment using "Make an offer." With the "Make an offer" function, you have the opportunity to make a counteroffer to the displayed price on the item page. After clicking on the "Review offer" button, you have the opportunity to check your offer again on the next page, make changes (also using the "Edit offer" function on the page), or cancel the offer.
By submitting your offer using the "Make an offer" button, you submit a firm offer to us. Depending on your selection, you are bound by this offer for two days (24h). The contract is formed when we accept your offer within the validity period you have specified. Confirmation of your delivery address.
Please note that once you have completed the payment process, we will not be able to change or cancel your order. If you wish to change the delivery address, please do so before making the payment, as we cannot change the address afterwards. We cannot check your order notes for address change or other information. We regret that we cannot change or modify the address after purchase. However, if this is not possible, you will unfortunately be responsible for arranging the collection from the address initially provided by you on your order.
If delivery could not be made to the address you entered and the parcel is returned to us, the item will be held for a period of 30 days. If we cannot establish contact with you within this period, SmartProjects may dispose of the item. The majority of our international delivery methods require a signature upon receipt, so we regret that we are unable to ship to a PO box address. You will be welcome to repurchase the item with a valid domestic or business address.
We do not have access to import duty rates that apply to a particular country, and we are also unable to change customs or billing information. Customers refusing to pay the corresponding import duties and refusing delivery will not be refunded under any circumstances. We advise customers to check before purchasing, or alternatively, to notify us before 3:30 pm (Portugal time) on the day of shipment, and the order can be canceled. If we do not receive a cancellation request before this time, we will not be able to cancel your order. Orders will be shipped within 24 business hours after confirmed payment.The products will be sent via a tracked UPS service, including international orders. Please note that tracking may be updated on the day of shipment until 7:00 pm. Estimated delivery dates are subject to the operating conditions of the respective carrier. Next-day delivery services are limited to business days and may not necessarily include Saturday or Sunday. Orders shipped on a Friday via a next-day service will be delivered on Monday, subject to the conditions stated above.
In rare cases where an order does not arrive, we adhere to the carrier's conditions and can only accept a claim for loss if at least 20 working days (for items posted within Europe) or 25 working days (for items to the rest of the world) have elapsed after the scheduled delivery date. Any damage or loss must be reported within 24 hours of delivery. Delivery terms, delivery date, and any existing delivery restrictions can be found under a corresponding button or in the corresponding offer. Unless otherwise indicated in the respective offer or under the corresponding button, orders are shipped within 24 hours of receipt of payment.All products include a 15-day right of withdrawal (EU buyers only) and a 12-month warranty, unless sold "as is," "for parts," or "defective." If you wish to return your item, you can do so within 15 days of purchase. Please ensure that it is still in its original condition as received, otherwise, any form of return will be impossible. Once the item is received and verified, a refund of the paid purchase price will be issued according to the original payment method. All product listings described as "as is," "defective," or "for parts" are untested and may have other unknown internal issues or missing parts and are not eligible for warranty.
We guarantee that the products match the specifications of the description, including: Included accessories (as specified in the listing description). We guarantee that all products are graded, and the product condition will match the grading description as specified in the listing. Functional defects exceeding the specified grade. Aesthetic defects exceeding the specified grade. Only our own information stated on the product listing is deemed to be accepted as describing the quality and specifications of the item.Batteries are only covered by a 3-month warranty period due to their rapid wear. All batteries are professionally tested to ensure battery viability is at full operating level before sale. Includes defects not caused by excessive or inappropriate use. Items listed as "For parts," "As is," or "Defective" are considered non-functional and cannot be returned due to aesthetic or functional issues. These devices may, in some cases, only be suitable for parts.
Some issues are not covered by our warranty, including: Returns lost by the carrier without proof of tracking details. Water damage (including devices classified as waterproof/resistant when new). This is due to rubber seals/waterproofing degrading over time.Excessive, inappropriate, accidental, or deliberate damage. Normal wear and tear of the device or accessories due to excessive use or normal aging, including battery deterioration. Any disassembly, repair, alteration, or modification done by anyone other than SmartProjects. Missing devices, accessories, or packaging. Locked phones (Apple ID, iCloud, Face ID, password-free). Devices without a serial number or clear and legible warranty seal or proof of purchase.
Devices that have issues that were not reported and have continued to be used without reporting the issue to SmartProjects. Please note that we do not cover consequential or incidental damages, including but not limited to loss of use, loss of business, loss of profits, loss of data, expenses related to contracts with third parties, downtime, and time and effort costs. All defects and issues must be reported to us upon initial discovery of the defect, as continuing to use a faulty device may render the device irreparable.In this case, the warranty will be void. The device is still within the warranty period. All security measures have been removed (passwords, Face ID, iCloud, Find My iPhone, KNOX, Google accounts). All personal items have been backed up and removed as device data will be wiped upon receipt.
All miscellaneous items have been removed (including SIM cards, memory cards, cases, and other accessories). The device and included accessories are securely packaged according to guidelines stated on our website. You are responsible for the device until we accept delivery of it.Please note that we do not provide any kind of warranty for data loss, as all returns will be reset and data wiped. We strongly advise you to back up your device data before sending it to us. In most cases, we will provide a return shipping label. If you are returning the device at your own expense, please send it via a secure, tracked, and insured service. Please note that the package remains your responsibility until it is safely received at our premises.
Upon receipt of your returned device, we will contact you to confirm receipt of your return. All returned devices are processed according to our quality control process, including comprehensive aesthetic and functional diagnostics and data wiping. This is the same process used before shipping any unit. Returned devices will be processed within 24 to 48 hours of receipt, unless additional information or clarification is required from the buyer access codes, clarification of the reason for return, etc.
Our return process is customer satisfaction-oriented, so most returns are approved unless the warranty does not cover the issue (please see exceptions above). While we reserve the final decision, in most situations, we will follow the customer's willingness. In the case where a return has been approved and a refund agreed upon, a refund of the paid purchase price will be issued according to the original payment method.In certain cases, upon customer request, we may repair the returned device to send it back to them. If a returned device is deemed uneconomical to repair, a replacement device or refund will be issued. All data contained in the device must be backed up prior to sending it to us. The warranty period does not restart when the device is taken back or repaired. We are not responsible if a device is deemed irreparable and device data cannot be retrieved. We strive to repair all warranty returns in a reasonable timeframe, but timelines vary depending on stock availability and/or spare parts. While we prioritize customer satisfaction, in some cases, a return may prove impossible to accept.
Reasons for return refusal include, but are not limited to: Product returned outside of the warranty period. Issues not covered by the warranty.
Repair, alteration, or modification of the device. Missing proof of purchase, serial number, or clear warranty seal. In the event that your return is not eligible for a refund, we will contact you to arrange return.
Please note that a return and processing fee of €15.00 is required for return and processing costs. If funds are not received within 30 days, SmartProjects may dispose of your device(s).
Some devices may include accessories such as a USB charging cable. If accessories are not returned with the device, we reserve the right to deduct from the refund the corresponding cost of these accessories. Each device undergoes extensive testing, exceeding industry standards, before being listed for sale and again before shipping, to provide our buyers with complete peace of mind. We ensure that each warranty return undergoes the same testing process to ensure consistency and enhance the quality we offer to our customers.
If, after thorough testing, we find that a warranty return is feasible, the device will be returned to you upon payment of the corresponding fees within the required timeframe. The return processing fee is €10.00 (in Europe; destinations outside Europe may incur additional shipping costs). Please note that under no circumstances will we offer a partial refund upon receipt of a complaint filed under the above conditions.
If you encounter any issues with your order, please contact us so that we can resolve the issue to your complete satisfaction. If we are unable to reach you regarding any additional information we require, or in the case of returns, to obtain the associated return fees, your return will be held by SmartProjects for a period of 30 days.
At the end of this period, SmartProjects may dispose of the item, which will then no longer be eligible for our return or warranty policy. Our goal is to ship all orders on the same day of receipt before 4:00 pm (Portugal local time) (Monday to Friday - excluding European holidays). Therefore, if you wish to cancel an order, you must notify us before 3:30 pm (Portugal time) on the day of shipment.
To ensure the cancellation of your order, we advise you to call directly during business hours. Business hours: 9:00 am - 5:00 pm (Portugal local time).
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